Magdeburger Verkehrsbetriebe GmbH & Co. KG has put out a tender for sales devices and software applications for their internal sales points and external agencies, mobile data collection devices for increased fare surcharges (EBE), and a subscription system with a web interface. The Lower Saxony-based software company AMCON won this tender and will deliver a total of 60 advance sales devices for the sales points and mobile terminals for ticket inspection by early 2022, as well as a subscription management system that allows customers to register online.
The centerpiece of the new solutions will be AMCON’s backend system, where all data will be consolidated and further processed. “We are very pleased to have convinced MVB of our solutions. For this project, we are relying on standard modules of our system while incorporating MVB’s requirements, resulting in a system perfectly tailored to the customer’s needs,” says Malte Gerber, Head of Products at AMCON.
Modern hardware and cutting-edge software replace legacy system in advance sales.
As the operator of public transport in the state capital of Saxony-Anhalt, MVB employs around 900 staff members. The transport company’s fleet includes 95 trams and 59 buses, as well as 6 own sales outlets within the city. In addition, there are external agencies through which MVB tickets are sold. Over the coming months, AMCON will deliver a total of 60 cash register systems for both MVB’s own sales points and the external agencies. The scope for the company’s own outlets also includes customer displays and cash drawers. This is complemented by a comprehensive sales backend system that supplies the cash registers with data and also makes the sales device data available for further processing. The data is exchanged in real time. This real-time data exchange is also an advantage for the mobile terminals used for ticket inspections, which are delivered as handy devices including printers. Thanks to the real-time data exchange, the control center can immediately view all recorded EBE (increased fare surcharges), and customers can pay on the spot.
Subscription management with web interface for online registration
To enable passengers to apply for their subscriptions online in the future, AMCON will set up a subscription system with web access for MVB. The web portal will be directly linked to MVB’s website and will provide customers with an easy way to apply for or renew their subscription cards. Additionally, there are plans to allow low-income citizens to purchase tickets using the Otto-City Card. The Otto-City Card targets families and individuals, offering discounted entry prices at numerous partners in Magdeburg, thereby enabling people with limited incomes to participate in the city’s cultural life.