CUSTOMERS & USE CASES
Our Use Cases
AMCON.POS
Holistic Service in Customer Centers of Hamburger Hochbahn
Point-of-Sale System on Customer Service PCs with Top-Up of ABT Smartcards via Web Service
Requirements
- GoBD-compliant POS system with technical security devices
- Connection to existing cash recyclers
- Integration of smartcard top-up for account-based ticketing
Solution
- Software: AMCON.POS
- Implementation of web services for prepaid cards
- PE server for chip card encoding
Result
- Full integration into customer service workstations
- Optimized processes without media discontinuities
The AMCON.POS system is used at 75 workstations in in-house customer centers and sales agencies. The ticket printers supplied by AMCON were adapted for the use of larger paper rolls. The customer interface includes a touchscreen, which is also used for signature capture, and a read/write unit for VDV-KA smartcards.
The complexity of the project lay especially in the integration into the existing system landscape. However, this results in highly integrated processes without media disruptions.
AMCON.ABO
Ausgabe von Schulweg-Tickets in der App der Westfälischen Verkehrsgesellschaft in Münster
Aboverwaltung mit Webschnittstelle für einfache Registrierung der Schüler für ein Schulweg-Monats-Ticket in der Smartphone-App.
Requirements
- Web-based registration of students for a monthly ticket
- Integration with the existing end-customer app mobil info
- Students can choose between paper or mobile ticket (hybrid solution)
Solution
- Software: AMCON.ABO and AMCON.WEB
- Issuance of student tickets as VDV barcode in the app or as a paper ticket
- Online registration via website
Result
- Students in Westphalia can choose between a paper ticket or a mobile ticket
- Eligible students register for their ticket via a web shop
- Thanks to AMCON’s base API, the back-end system communicates with the mobil info app, allowing eTickets to be displayed on smartphones
AMCON.BUS
Over 250 Vehicle Systems for the Vetter Group
New Onboard Solution Enables Account-Based Ticketing with State-of-the-Art Smartcard Technology
Requirements
- Standalone account-based ticketing solution
- Sales and inspection system on board the bus
- Mapping of local tariffs for the districts of Anhalt-Bitterfeld and Wittenberg
- Real-time data delivery to the data hub
- Cashless payment on board
- Subscription management
Solution
- Software: AMCON.BUS with modular onboard unit hardware
- AMCON RBL with VDV 453/454 interfaces
- Subscription with eTicketing based on MIFARE® DESFire EV2 smartcards
- Voice and text messages for communication between drivers and dispatchers
Result
- AMCON’s onboard solution installed in over 250 buses across the districts of Anhalt-Bitterfeld, Wittenberg, and Nordsachsen
- Ticket validation is ID-based, linked to a customer account, and verified exclusively via whitelists
- Real-time data delivery from buses in regular service
Vetter Verkehrsbetriebe in Salzfurtkapelle, with more than 500 buses and 750 employees, is one of the largest private bus operators in Germany. AMCON developed a new onboard solution for this mid-sized transport service provider. The onboard units were installed by Vetter GmbH in their route buses operating in the districts of Anhalt-Bitterfeld, Wittenberg, and Nordsachsen. AMCON implemented an account-based ticketing system built on a standard regarded as unhackable.
ID-Based eTicketing for Vetter
AMCON’s standalone eTicketing system is based on an ID linked to a customer account in the backend system. All products assigned to that customer are stored in the account. The onboard unit checks the validity of an eTicket using this ID. Data changes or new eTickets are regularly transferred to the onboard units. Unlike other systems, only new or updated data sets are transmitted, minimizing data volume.
Given the complexity of maintaining lists and data records, this system operates exclusively with whitelists. Any eTicket not listed on the whitelist is invalid and flagged as such to the bus driver. The eTickets use MIFARE® DESFire EV2 smartcard technology, which meets the highest current security standards and has no known vulnerabilities. This technology is certified under EAL5+ (Common Criteria Certification).
AMCON.CHECKMATE
Ticket Inspection, Mobile Sales, and EBE Recording at National Express
AMCON.SYSTEM Enables Clear and Efficient Control
Requirements
- Ticket inspection
- Emergency ticket sales
- Recording of increased transport charges
Solution
AMCON.MOBILE on Android inspection devices
Real-time data transmission via mobile network
Backend integration with a web-based payment portal where passengers can pay their EBE directly
Result
Over 150 mobile terminals (MTs) deployed on RRX lines in North Rhine-Westphalia
Fast and intuitive data entry
Real-time data transfer to the backend system
Additional functions include passenger counting and paper roll management
The Path to a Proprietary Inspection System at National Express with AMCON
Die National Express Rail GmbH hat die Kontrolltechnik auf den eigenen Linien in der Vergangenheit immer fremd vergeben. Seit Juni 2019 ist die Kontrolle der RRX-Linien in eigener Hand. Generelle Anforderungen in diesem Projekt sind die Kontrolle von Fahrscheinen, der Notverkauf von Fahrscheinen sowie die Aufnahme von erhöhten Beförderungsentgelten. Eine Herausforderung sind dabei die vielen Tarifgebiete, die abgebildet werden müssen und das Kontrollieren unterschiedlicher Ticketsorten.
National Express Rail GmbH had previously outsourced inspection technology on its lines. Since June 2019, ticket inspections on RRX lines have been handled in-house. Core requirements of the project included ticket inspection, emergency ticket sales, and the recording of EBEs. A major challenge was the need to cover many fare zones and handle a wide variety of ticket types.
The AMCON.SYSTEM, in combination with mobile terminals, provides the right solution for National Express’s needs and challenges. The software enables mobile inspection, (emergency) ticket sales, and the recording of EBEs. Data is transmitted in real time to the backend system via mobile network and can then be easily processed further. The backend system is also linked to the portal www.nationalexpress-ebe.de, where passengers can pay their EBEs online or submit forgotten tickets.
National Express currently operates over 150 mobile terminals (MTs) on its RRX lines and is very satisfied with the speed of data capture and transmission, as well as the intuitive user interface of the mobile devices. Additional features include passenger counting and paper roll management.
