As of February 1, 2022, National Express Rail GmbH will take over the RE 1 and RE 11 lines of the Rhein-Ruhr-Express (RRX) from Abellio Rail GmbH NRW. Software provider AMCON has been commissioned to equip 66 additional mobile control and sales terminals with the necessary software — delivering within six weeks.
AMCON (February 1, 2022) – National Express Rail GmbH, a German company and part of the British National Express Group PLC (NX Group), has been operating the RE 7 (Rhein-Münsterland-Express) and RB 48 (Rhein-Wupper-Bahn) lines in North Rhine-Westphalia since 2015. National Express is also the operator of the initial service for the future Rhein-Ruhr-Express (RRX). In 2019, it took over the RE 5 (RRX) and RE 6 (RRX) lines, followed by the RE 4 line in 2020.
Following the insolvency of the Dutch regional public transport provider Abellio NRW, National Express Rail GmbH was awarded the contract to operate the RE 1 (RRX) and RE 11 (RRX) lines as part of an emergency procurement procedure starting February 1, 2022. To operate these new lines, 66 additional mobile POS terminals were required. AMCON was commissioned to supply the devices and delivers them “just-in-time” with its mobile control and sales solution.
AMCON.MOBILE - the user-friendly control and sales solution from AMCON
AMCON.MOBILE will be deployed on the 66 additional POS terminals supplied by Almex. With AMCON.MOBILE, tickets can be sold and checked remotely, and increased transportation charges (EBE) can be recorded. Data transmission and real-time verification of address data are integral features. Customer service agents working for National Express can directly view and process the data within the existing backend system. As part of this project, the software solution was extended to include the fare zone of the Nordhessischer Verkehrsverbund (NVV).
“Managing a transfer of operations within just two months is a challenge for all involved. That’s why we are grateful for reliable partners like AMCON. AMCON’s mobile control and sales solution is user-friendly and intuitive, allowing the necessary staff training to be completed in a very short time,” said Jan Trauernicht, Head of Fare, Sales, and Marketing at National Express.