Digitalization in public transport is a dynamic field that goes far beyond pure software development. To ensure our solutions work reliably in everyday operations, it requires people with a broad perspective who understand technical relationships and communicate with our customers on equal footing. In customer support at AMCON, technical expertise meets a service-oriented mindset—with the goal of creating sustainable support and true partnership.
What defines customer support at AMCON
The focus is on direct contact with our existing customers. Technical inquiries are recorded in a structured manner, analyzed, and prioritized according to their urgency. The aim is not only to provide quick assistance but also to ensure transparent and traceable support throughout the entire solution process. Every step is documented so that recurring issues can be handled efficiently.
An important part of the work is maintaining and further developing our technical customer documentation. It forms the foundation for sustainable support and makes it possible to present complex matters in an understandable way. Anyone working in customer support at AMCON ensures that our software solutions are used optimally and actively contributes to the further development of our products.
Technical understanding and strong communication skills
Customer support at AMCON is a diverse field of responsibility. In addition to confident use of office applications, particularly Microsoft Excel, basic knowledge in the area of databases is helpful, ideally with SQL. Even more important is the ability to explain technical content in an understandable way and to build a trusting relationship with the customers being supported.
Structured working methods, analytical thinking, and a high level of personal responsibility are just as important as teamwork and enjoyment of communication. Customer support is not purely a support function, but an active part of our product landscape.
A work environment that fosters development
AMCON offers a modern working environment. Flexible working hours, ergonomically equipped workstations, and numerous benefits for personal well-being are part of our daily routine. These include free beverages, fresh fruit, discounted lunches in the cafeteria, as well as a possible membership with Hansefit or a job ticket. Our corporate culture is characterized by openness, mutual appreciation, and the shared goal of shaping the future of mobility. Regular employee events and exclusive everyday benefits strengthen teamwork and create space for personal development.
Would you like to learn more about customer support at AMCON or can you imagine becoming part of our team yourself? Then feel free to take a look at our current job openings. There you will find further information about available positions and our working environment. We look forward to getting to know you.