Braunschweiger Verkehrs-GmbH, the subscription service provider of the Braunschweig regional transport association, has commissioned the software manufacturer AMCON to implement a cross-platform customer and subscription management system.
Cloppenburg/Braunschweig (May 13, 2024) – The Verkehrsverbund Region Braunschweig (VRB) manages the unified fare system for the region between the Harz mountains and the Heath, bringing together 19 transport companies and the regional authority as the public transport provider. Around 100 million passengers use buses and trains in the region each year, with more than 35,000 customers holding monthly subscription tickets.
Der VRB suchte eine neue, moderne Vertriebslösung im Bereich der Kunden- und Abo-Verwaltung, um den digitalen Ausbau der Vertriebsprozesse zu forcieren.
Die Wahl fiel auf den niedersächsischen Softwarehersteller AMCON, der 2023 mit der Implementierung seiner plattformübergreifenden Abo- & Weblösung für die Kundinnen und Kunden des VRB beauftragt wurde.
Paperless Processes, eTicketing, and Accounting with AMCON.ABO
With the AMCON subscription solution, subscriptions can be configured, and customer data, customer relationships, and contract applications can be centrally managed. The system supports student transportation, job tickets, and private customer subscriptions. It also includes contract billing and receivables management as standard features of the new solution that will be implemented in the VRB service area.
AMCON.ABO is further enhanced by web-based sales and management platforms: Through AMCON’s end-customer portal, users can independently apply for subscriptions and manage their personal data, payment methods, and more online. The job ticket portal is designed for companies, providing them with simplified digital access to the D-Ticket job framework agreement with the VRB and tools for managing those contracts. The portal offers practical online features such as paperless application review and approval and comprehensive reporting.
The project also focuses on issuing electronic travel authorizations via VDV-KA smartcards and on implementing sub-ledger accounting for subscription billing. Just five months after project launch, by January 1, 2024, 18,000 eTickets were already issued to private and job ticket customers. Over the course of the year, smartcards for student transportation will follow, and all VRB subscriptions will be migrated to VDV-KA smartcards. An additional ticketing format, the digital wallet ticket, is also in preparation.
“The demand for digital and connected sales solutions is growing rapidly among transport companies and associations – especially since the introduction of the Deutschlandticket. We are proud to offer future-ready solutions in this space and are grateful for the trust placed in us by the VRB and BSVG,”said Darius Rauert, Managing Partner of AMCON Software GmbH.
