Just in time for the launch of the first Rhein-Ruhr-Express line by National Express Rail GmbH, the RE 5 (RRX) on June 9, 2019, train staff were able to use 27 mobile terminals equipped with AMCON’s UFHO software for ticket inspection, EBE recording, and sales in case of ticket machine failures. After the first days with the new control system, Marcel Winter, Managing Director of National Express Rail GmbH, gave an initial assessment: “Both our own impressions and the feedback from our partner Apollo, who provides customer service staff on our RE 5 (RRX) line, have been very positive. The customer service staff appreciate the intuitive handling of the UFHO system and had no complaints regarding ticket checks and EBE recording. The operational start was therefore a complete success in every respect.”
Expansion of collaboration for additional lines
The five tariffs VRR, VRS, NRW, DB (BBDB), and VRM are fully covered, with complete eTicketing integration.“In just six months, we implemented the order for this RRX line and are very satisfied with the results and collaboration,” says Darius Rauert, CEO of AMCON GmbH.
AMCON successfully won the contract for mobile ticket inspection and sales technology earlier this year through a tender and carried out the project. On December 15, 2019, the RE 6 (RRX) line will also go into operation, for which AMCON will supply the inspection terminals with the UFHO system.