The software provider AMCON has won the Europe-wide tender issued by Stadtwerke Erlangen and has been awarded the contract for the installation and commissioning of 17 cashless customer information terminals.
AMCON (March 16, 2022) – Erlanger Stadtwerke AG (ESTW), through its subsidiary Erlanger Stadtwerke Stadtverkehr GmbH, operates 16 bus routes, providing public transport services in the Erlangen area.
In 2021, ESTW launched a Europe-wide tender aimed at replacing 10 ticket machines within the city with modern customer information terminals that also enable cashless ticket purchases. Additionally, 7 new devices are to be installed at new locations. The project is supported by the Federal Ministry for Digital and Transport (BMDV) as part of the funding program “Digitalization of Municipal Transport Systems”, with a grant of €250,000.
AMCON was able to prevail over its competitors in the tender process and has been awarded the project.
Passenger information and cashless ticket sales on innovative customer terminals
Starting in spring 2022, the existing ticket machines operated by ESTW will gradually be replaced by modern customer terminals from Pyramid Computer. These new outdoor-ready terminals stand out for their modern, compact design and large 32-inch touchscreen displays.
The terminals will feature the AMCON.POS sales solution, enabling customers to purchase tickets cashlessly. These can be issued as traditional paper tickets via a user-friendly interface, which can be individually configured within the AMCON.SYSTEM. The terminals will also be equipped with an eTicket read/write unit that initially allows the reading of authorization data and supports campaign management functions.
In addition to ticket sales, the large screens make the terminals ideal for displaying additional passenger information, such as departure times and timetable updates. These real-time updates will be delivered to AMCON.POS via the state-wide data hub and displayed directly on the terminals for customers.
The customer terminals will be connected to AMCON’s central back-end system, allowing ESTW to manage fare and device data, customize the sales interface, and generate detailed statistics. Revenue data will be automatically transferred to the main accounting system.
“We’re pleased to be able to offer our customers added value when purchasing tickets and accessing passenger information with the new terminals and AMCON software. We’re also confident that we’ve found the right partner in AMCON to successfully implement this project,” says Sven Eggert, Head of Sales at Erlanger Stadtwerke Stadtverkehr GmbH.