The software manufacturer AMCON will deliver 17 new customer information terminals to Erlangen’s municipal utilities and put them into operation by the beginning of 2023.
Cloppenburg/Erlangen (December 12, 2022) – Erlanger Stadtwerke AG (ESTW), through its subsidiary Erlanger Stadtwerke Stadtverkehr GmbH, operates 16 bus lines, providing public transport services in the Erlangen area. At the beginning of the year, AMCON was awarded a contract by ESTW for the installation and commissioning of a total of 17 cashless customer information terminals throughout the city of Erlangen.
On December 8, 2022, the official launch took place, with the first five terminals going into operation. By the end of the year, the city’s 10 existing ticket vending machines are set to be replaced by modern customer information terminals offering cashless ticket purchasing. In the new year, seven additional devices will be installed and commissioned at new locations.
The project is funded by the Federal Ministry for Digital and Transport (BMDV) as part of the “Digitalization of Municipal Transport Systems” program, covering 50% of the total project cost.
At the center of the innovations: Real-time information and cashless ticket sales
In the future, the new customer terminals will help shape the cityscape of Erlangen. Unlike traditional ticket vending machines, the weather-resistant terminals from Pyramid Computer stand out due to their modern, compact design and especially their 32-inch touchscreen displays.
These screens run the AMCON.POS sales solution, which allows passengers to purchase tickets cashlessly via an intuitive user interface. The terminals also provide additional passenger information, such as timetable details for all lines serving the location.
The customer terminals are connected to AMCON’s backend system. This system allows ESTW to manage fare and device data, customize the sales interface, and generate comprehensive statistics. Revenue data is automatically transferred to the main accounting system.
“In addition to AMCON’s well-known sales and distribution features, the passenger information and expanded functionality—made possible through interfaces to DEFAS and eTicket Deutschland—are important components of the new customer terminals. The passenger is placed even more at the center, benefiting directly from the wide range of new features and the real-time information provided at the terminals,” says Sven Eggert, Head of Sales at Erlanger Stadtwerke Stadtverkehr GmbH.
