In a Europe-wide tender process by Stadtwerke München for a new control system in Munich’s public transport, the software company AMCON from Cloppenburg prevailed. Mobile, smartphone-like Android-based devices and portable printers equipped with the UFHO system were delivered. The data is consolidated in the UFHO backend system (HGS) and can be further processed centrally. Additionally, as part of ongoing collaboration, a control module based on PKM (Product and Control Module by VDV eTicket Service GmbH) will be implemented.
“By introducing AMCON’s new control system, we have taken a major step towards flexibility, practicality, and digitalization. We are confident to currently operate one of the most innovative and best control systems in Germany,” said Eduard Imblon and Christian Lenz, the client’s project manager and deputy head of revenue protection at MVG.
Control of eTickets, 2D barcodes and EBE capture with real-time verification
AMCON’s UFHO system replaces the existing control solution of MVG and fully utilizes the current capabilities of hardware and software for modern communication technology. The control system consists of Android-based control devices and matching mobile Bluetooth printers, which inspection staff use to conduct ticket checks across all vehicles within the entire MVG service area. With these devices, tickets such as paper tickets or eTickets compliant with the VDV-KA standard are inspected.
A continuous data exchange takes place between the UFHO backend system and the control devices, ensuring that they are constantly supplied with master data and that secure data exchange is guaranteed. The UFHO system is fully integrated into the VDV-KA system environment. If a passenger is found without a valid ticket, their details are validated in real time, a customer receipt is printed, and increased fare penalties (EBE) are transmitted directly to the UFHO backend system. Through a bidirectional interface, the EBEs are then forwarded to a downstream accounting system.
Event monitor provides a permanent overview
The EBE module offers a range of advantages, including the free configuration of EBE types, fields in the HGS, and print layouts. Additionally, blacklists, whitelists, and warning lists can be maintained. With a dedicated telephony app on the mobile device, ticket inspectors can call predefined numbers within the HGS. There is also an emergency button that connects directly to the emergency services (110). Currently, a messaging app is being developed for the mobile devices, enabling the inspection team to communicate with the control center and colleagues via text or voice messages within closed groups. A real-time event monitor in the HGS allows the control center to keep track of all devices and check whether data exchange is functioning continuously and whether all devices are up to date with the latest software. A traffic light system indicates the status, allowing staff to respond promptly in case of faults. Evaluation functions enable detailed key performance indicator analysis.