The Regensburg Transport Association has commissioned the Cloppenburg-based software company AMCON to implement a new central sales backend system.
Cloppenburg/Regensburg (26. April 2023) – The Regensburg Transport Association (RVV) manages mobility for residents of Regensburg and the surrounding districts. In addition to further developing the unified fare system, the RVV is also responsible for ticket sales and the strategic advancement of its sales systems.
To better meet the increasing demands in sales—especially with regard to digitalization in public transport—the RVV launched a Europe-wide tender in 2022 to procure a new central sales backend system. AMCON successfully prevailed against competitors in the bidding process and has now been awarded the contract.
Digitalization of sales processes based on the AMCON.SYSTEM
The core focus of the project is to digitally modernize sales processes across all channels. Going forward, RVV will use AMCON’s central sales system — AMCON.SYSTEM — which offers modular solutions for pre-sales, subscriptions, web sales, and electronic fare management to handle and issue VDV-KA-compliant eTickets.
The contract includes delivering 135 point-of-sale terminals and 2 self-service kiosks for customer centers and other sales locations. These will run AMCON.POS, the pre-sales solution that securely supports the sale of both paper and digital tickets throughout the network.
Another key part is managing customers and subscriptions. With AMCON.ABO, RVV can handle subscriptions for private individuals, corporate clients, and students, while keeping passenger data organized in a central customer database. The system is enhanced by AMCON.WEB, which allows passengers to quickly buy tickets or subscriptions via a web portal — and soon through the RVV app — and manage their products and personal details anytime. Additionally, authorized parties like employers, schools, or local authorities have access to a dedicated portal to review, edit, approve, or reject the information of their employees or students.
All data, including sales info from third-party providers, is collected centrally in the AMCON backend system. RVV staff can access it to monitor statistics and process it manually or automatically — for example, through an integrated subsidiary ledger that records all RVV cash flows in one place and then automatically transfers them to the main accounting system.
“With the ongoing digital transformation, demands on public transport sales have steadily increased. Web-based sales platforms, electronic fare management, VDV-KA eTicketing, and multimodal transport are becoming more important, making it essential to upgrade our technical systems. At the same time, traditional ticket sales through our partner agencies remain popular, so it was time to introduce new technology. We’re glad to have found a competent partner in AMCON for innovative and future-ready public transport sales solutions, and we look forward to a trusting and cooperative partnership,” said Kai Müller-Eberstein, Managing Director of the Regensburg Transport Association.
Darius Rauert, Managing Partner at AMCON Software GmbH, added: “We appreciate the confidence RVV has placed in us. With AMCON.SYSTEM, RVV will be able to fully embrace the digital transformation and unlock new potential in digital sales processes. We look forward to working together.”